Contact Support
Email: support@socialfroplay.com
Response Time: Within 24 hours
We respond to all inquiries during business hours and aim to resolve issues quickly.
📋 Frequently Asked Questions
🔄 How do I reset my game account?
Contact our support team at support@socialfroplay.com to request an account reset. We'll help you restore your account or create a fresh start while maintaining your purchase history if needed.
💰 Are in-app purchase refunds possible?
All purchases are final and non-refundable unless required by law. Refund requests must be made through your app store provider (Google Play or Apple App Store) according to their policies. Contact support@socialfroplay.com if you need assistance with the refund process.
🚫 Why can't I win real money?
SocialFroPlay is designed purely for entertainment purposes only. Our games do not offer real money gambling or opportunities to win real money or prizes of monetary value. All winnings and currency are virtual and cannot be exchanged for real money. This ensures a safe, fun gaming environment for all players.
🚫 Is this real money gambling?
No! SocialFroPlay is a social casino platform for entertainment only. Our games do not offer real money gambling or opportunities to win real money or prizes of value. All currency is virtual.
🔞 What is the age requirement?
You must be 18 years or older to play our social casino games. This age verification is required even though no real money is involved.
🛑 How can I get help with responsible gaming?
Visit our Responsible Gaming page for resources and support. Even though our games don't involve real money, we encourage responsible gaming habits. Contact us if you need account restrictions.
📱 Is the game available on mobile?
Yes! Our games are designed to work on both desktop and mobile devices through your web browser. No app download required.
🔒 How is my personal information protected?
We take privacy seriously. Read our Privacy Policy to learn how we collect, use, and protect your personal information.
🤝 Still Need Help?
If you can't find the answer to your question in our FAQ, please don't hesitate to contact our support team.
Email us at: support@socialfroplay.com
We're committed to providing excellent customer service and will respond within 24 hours.